About Next Gen Exposure Inc
Building Careers Through Professional Customer Support
Next Gen Exposure Inc was founded with a clear purpose: to deliver exceptional, face-to-face customer support within retail environments while simultaneously creating meaningful career opportunities for motivated individuals in the Kalamazoo and Battle Creek areas.
We believe that great customer service starts with great people — and great people need the right training, environment, and opportunity to thrive. That's exactly what we provide.
Where We Started, Where We're Going
Next Gen Exposure Inc was built on a straightforward idea: that in-person customer support done right makes a real difference — for customers, for partner businesses, and for the individuals providing that support.
Founded by Marques Hawkins, Next Gen Exposure Inc has grown from a small local operation into a recognized name in retail customer support throughout the Kalamazoo and Battle Creek regions. Our approach has always centered on three things: professionalism, communication, and consistency.
We partner with established retail brands to provide dedicated customer experience representatives who work directly inside their locations. These team members are fully trained by us and reflect our commitment to quality in every single interaction they have with customers.
Today, we continue to grow our team, expand our retail partnerships, and open doors for the next generation of customer service professionals across Michigan.
Our Core Values
Professionalism
We hold every team member to a high standard of professional conduct, appearance, and communication in every customer interaction.
Reliability
Our retail partners count on us to show up, be prepared, and deliver consistent support — and we take that responsibility seriously every day.
Communication
Clear, effective communication is at the heart of great customer service. We train every team member to communicate with confidence and clarity.
Growth
We're invested in the personal and professional development of every individual on our team, providing pathways to grow and take on new challenges.
Collaboration
We build a team-oriented environment where individuals support each other, share knowledge, and succeed together.
Customer Focus
The customer experience is always at the center of everything we do. We measure success by the quality of interactions our team creates.
What Sets Next Gen Exposure Apart
A Different Kind of Customer Support
Unlike call centers or remote support teams, our representatives work directly inside retail locations. This in-person model allows for genuine, real-time engagement with customers — creating a more personal and effective support experience.
Our team members are not just employees — they're ambassadors for the brands they represent. We train them thoroughly, equip them with the knowledge they need, and empower them to make a real difference in the customer's day.
We serve Kalamazoo, Battle Creek, and surrounding Michigan communities — bringing professional retail customer support where it's needed most.
Explore Our Services